I'm Pleased

Today I have smile on my face when received call from Customer Service from Kinokuniya Bookstores. Few minutes later they sent me an email. Quit fast.. I'm so impressed.

Dear Farah,

Good Day.
Regret for the mis-communication between us.
We always try our best to attend to all our valued customers' books enquiry as soon as possible.Any delay in getting back to our customers doesn't mean we don't care about our customers.

Hope for your kind understanding and patience.

We will reserved the above mentioned book till 10th Nov 2009 (Tuesday).
If there is any changes in your collection date pls feel free to contact me or other colleagues in Customer Service counter.

Thank you and have a lovely day ahead.

Best regards,
Carena (nice voice she have)
Online Order Team


I'm pretty pleased with the result. And I'm happy I will get the novel title "A Dance Through Time" - which i forgot to order last time.

I'm so thankful for her excellent service. NOw, I am more satisfied with my experience. Looking forward to buy more novel from Kinokuniya Bookstores.